Last updated: 16 October 2026
Minto Shop LLC aims to provide a clear and secure payment experience for customers shopping for perfumes and fragrances at https://mintoshop.com/. This Payment Policy explains the available payment options, payment processing and related conditions for orders placed through our website.
1. Accepted Payment Methods
Available payment methods are displayed at checkout and may vary depending on your delivery destination and order eligibility.
United Arab Emirates
The final amount shown at checkout is the amount payable for your order, subject to any clearly disclosed applicable adjustments.
3. Online Payment Processing
Online payments are processed through the payment methods available at checkout. Depending on the selected method, you may be redirected to a payment provider or asked to complete additional verification.
Please ensure that your payment details are accurate and that sufficient funds or credit are available. An order may not be processed until the payment provider confirms successful payment.
Minto Shop LLC does not request your full payment card details, PIN or banking password through email or WhatsApp.
4. Cash on Delivery Conditions
Cash on Delivery is available only for eligible UAE orders valued at AED 300 or less.
Please have the exact payment amount ready when your order arrives. COD availability is subject to the options presented at checkout.
For orders paid by COD, payment is collected upon delivery.
5. Payment Confirmation and Order Processing
After completing an online payment, please check for your order confirmation.
Our order-processing business days are Saturday through Thursday, excluding UAE public holidays. Orders placed before 5:00 PM Gulf Standard Time (GST / UTC+4) on a processing business day are processed the same day. Orders placed after the cutoff, on Fridays or on UAE public holidays are processed on the next available processing business day.
Payment confirmation and order processing may be subject to verification by the relevant payment provider.
If your payment appears successful but you have not received an order confirmation, please contact our support team before placing another order.
6. Failed, Declined or Duplicate Payments
If your payment is declined, please check the details entered and contact your bank or payment provider if necessary. You may also select another available payment method.
If you believe you have been charged more than once for the same order, contact us with your order number and relevant payment details. We will review the issue and assist you with the next steps.
Any refund for a confirmed duplicate charge will be handled through the applicable payment process.
7. Cancellations and Refunds
Order changes and cancellations can generally be arranged only before dispatch. Once an order has been dispatched, requests are handled under our Returns & Refund Policy and applicable consumer rights.
Approved refunds are issued to the original payment method where applicable. Card refunds may take 5–14 business days to appear, depending on your bank or payment provider.
For Cash on Delivery payments that have already been collected, refunds are made by bank transfer. Store credit is available only if you agree to receive it.
For full return eligibility, refund conditions and processing details, please review our Returns & Refund Policy:
https://mintoshop.com/policies/refund-policy
8. Payment Security
We take reasonable steps to protect customer and order information. Online transactions are handled through the payment services made available at checkout.
Customers should use secure devices and networks when making payments and should never share their card PIN, banking password or one-time verification code with anyone claiming to represent Minto Shop LLC.
9. Contact Information
If you have questions about a payment, charge or refund, please contact us using the details below.
Business Name: Minto Shop LLC
Commercial Licence: CN-9810982
VAT Number: 105230211100021
Business Address: Al Suheel St - Al Sila' - Bayah East 2 - Abu Dhabi, United Arab Emirates
Email: care@mintoshop.com
Call / WhatsApp: +971 50 949 0801
Customer Support Hours: 7:00 AM–11:30 PM, UAE time (GST / UTC+4)
Minto Shop LLC reserves the right to update this Payment Policy when necessary. Any updated version will be published on this page with a revised date.
Nothing in this policy excludes rights or remedies that cannot legally be excluded.