Authenticity Guarantee

Minto Shop LLC is committed to selling genuine retail products. We do not knowingly offer counterfeit, imitation or unauthorized replica products.

How we protect product authenticity

Our product-handling process may include:

• Sourcing through established commercial suppliers and distribution channels

• Inspecting retail packaging before dispatch

• Checking the product model, colour, capacity and accessories against the order

• Recording serial numbers or IMEI numbers where applicable

• Confirming factory seals where the manufacturer supplies the product sealed

• Conducting a final external quality check before dispatch

Packaging and regional versions

Packaging, included accessories, software, plugs, model codes, network features and warranty coverage may vary by country or regional version. Where relevant, regional-version information will be stated on the product page. Customers should review the product description before purchasing.

Some manufacturers use paper seals, pull tabs or packaging without plastic wrapping. The absence of cellophane does not by itself mean that a product has been opened.

Genuine-product concerns

If you have a genuine concern about a product purchased from Minto Shop, contact us promptly with:

• Your order number

• Clear photographs of the product and packaging

• Serial number or IMEI, where applicable

• A description of your concern

We will review the matter and respond in accordance with our Return & Refund Policy and Warranty Policy.

Independent retailer notice

All trademarks, logos and product names remain the property of their respective owners. Minto Shop LLC is an independent retailer unless an authorized relationship is expressly stated in writing on the relevant product page.

Contact Minto Shop

Address: Deira City Centre Mall, 9th Street, Port Saeed, Deira, Dubai, United Arab Emirates
Email: care@mintoshop.com
Call / WhatsApp: +971 50 949 0801
Hours: Monday to Saturday, 8:00 AM to 11:00 PM (UAE time)