Refund policy

Returns & Refund Policy

Minto Shop LLC — United Arab Emirates

Last Updated: 27 October 2026

This policy applies to orders placed through https://mintoshop.com and delivered within the United Arab Emirates.

1. Return Window

Customers may request a return or exchange within 30 days from the date of delivery.

Please contact our support team within this period before returning a product.

This voluntary return window does not restrict applicable rights relating to defective, damaged, incorrectly supplied or misdescribed products.

2. Change-of-Mind Returns

Change-of-mind returns are accepted only when perfumes meet all the following conditions:

  • Unused, unopened and unsprayed.

  • In their original condition and packaging.

  • Manufacturer seals intact, where applicable.

  • Complete with original accessories and gift-set components.

Customers must provide an order number or proof of purchase.

Opened, sprayed or used perfumes, products with broken manufacturer seals, incomplete gift sets and gift cards are excluded from voluntary change-of-mind returns.

Any Final Sale exclusion must be clearly disclosed on the relevant product listing before purchase. A discounted price alone does not make a product non-returnable.

These exclusions do not limit applicable remedies for defective, damaged, incorrect or misdescribed products.

3. Damaged, Defective or Incorrect Products

Contact us promptly if a product arrives:

  • Damaged or leaking.

  • Defective.

  • Different from its description.

  • In the wrong size or concentration.

  • As an incorrect item.

Please provide the order number, a description of the issue and, where available, photographs of the product and packaging.

Photographs help our investigation but are not mandatory.

We request visible delivery damage to be reported preferably within 24 hours. This request does not remove applicable consumer rights.

Following investigation, we will arrange an appropriate replacement or refund where applicable.

For confirmed damaged, defective or incorrectly supplied products, Minto Shop LLC covers approved return shipping and refunds any original delivery charge paid.

4. Return Shipping and Fees

Approved return pickup is FREE throughout the UAE.

Minto Shop LLC arranges and pays for approved return pickup, including eligible change-of-mind returns.

Restocking fee: AED 0.

Customers must contact us before returning a product.

Our support team will provide collection arrangements, a return label or other approved return instructions.

Please do not send products to the manufacturer or an unconfirmed return address.

5. How to Request a Return

  1. Email care@mintoshop.com or WhatsApp +971 50 949 0801.

  2. Provide your order number, product details and the reason for the return.

  3. Our support team will respond with eligibility information and return instructions within 1 business day.

  4. Once approved, we will arrange return pickup or provide approved shipping instructions.

  5. Securely package the product and follow the provided instructions.

Available Return Methods

Minto Shop LLC offers two convenient return methods for eligible, approved returns within the UAE.

1. In-Store Returns

Customers may bring an eligible, approved return to our physical perfume store:

Minto Shop LLC
Al Suheel St - Al Sila' - Bayah East 2
Abu Dhabi, United Arab Emirates

Please contact our customer support team and obtain return authorisation before visiting.

2. Free Courier Return Pickup

For approved eligible returns, Minto Shop LLC arranges and pays for courier collection from the customer's UAE address.

Our support team will confirm the collection arrangements and provide any necessary packaging or return-label instructions.

Both return methods are subject to our existing 30-day return window, product eligibility conditions and published exceptions. Approved returns are free of charge.

Contact: care@mintoshop.com
Call / WhatsApp: +971 50 949 0801

6. Inspection and Refund Processing

After receiving and inspecting the returned item, we will notify the customer of the outcome within 2 business days.

Approved refunds are issued to the original payment method where applicable.

Card refunds may take 5–14 business days to appear, depending on the bank or payment provider.

For Cash on Delivery payments already collected, refunds are made by bank transfer.

Store credit is offered only with the customer's agreement.

If a return does not meet the applicable return conditions, we will explain the reason and discuss arrangements for returning the product to the customer.

7. Exchanges

Eligible products may be exchanged subject to stock availability and the same change-of-mind return conditions.

Any price difference will be confirmed before arranging the exchange.

We will not substitute another fragrance, concentration, size or gift set without the customer's agreement.

8. Missing Refunds

If an approved refund has not appeared after the stated timeframe, contact your bank or payment provider.

You may then contact our support team with your order number and relevant payment details.

9. Business and Contact Information

Legal Business Name: Minto Shop LLC

Commercial Licence: CN-9810982

VAT Number: 105230211100021

Business Address:

Al Suheel St - Al Sila' - Bayah East 2
Abu Dhabi, United Arab Emirates

Email: care@mintoshop.com

Call / WhatsApp: +971 50 949 0801

Customer Support Hours: 7:00 AM–11:30 PM, UAE time (GST / UTC+4)

Nothing in this policy excludes mandatory consumer rights or remedies that cannot legally be excluded.