Shipping policy

Shipping Policy

Minto Shop LLC — United Arab Emirates

Last Updated: 27 October 2026

Minto Shop LLC provides delivery of perfumes and fragrances throughout the United Arab Emirates. Orders are dispatched from the UAE.

1. Shipping Charges

We offer FREE shipping across all seven UAE emirates, with no minimum order value.

Standard shipping and handling charges: AED 0.

The final order total is displayed at checkout before the customer confirms the order.

2. Delivery Coverage

We deliver to:

  • Abu Dhabi

  • Dubai

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Umm Al Quwain

  • Fujairah

Customers must provide a complete delivery address and an accessible contact number.

3. Order Processing

Our order-processing business days are Saturday through Thursday, excluding UAE public holidays.

Order cutoff: 5:00 PM Gulf Standard Time (GST / UTC+4).

Orders placed before 5:00 PM on a processing business day are processed the same day.

Orders placed after the cutoff, on Fridays or during UAE public holidays are processed on the next available processing business day.

Handling time: 0–1 processing business day.

4. Estimated Delivery Times

  • Shipping cost: Free

  • Handling time: 0–1 processing business day

  • Transit time: Approximately 1 business day after dispatch

  • Estimated total delivery: 1–2 business days, including handling and transit

Delivery times are estimates and are not guaranteed delivery dates. Courier schedules, public holidays, delivery location and unexpected disruptions may affect delivery.

5. Order Tracking

Tracking information is provided after dispatch via email, WhatsApp or the courier's notification service.

Customers can track shipments at:

https://mintoshop.com/apps/parcelpanel

If tracking information has not been received after the stated handling period, please contact customer support with your order number.

6. Delivery Attempts

Customers are responsible for providing accurate delivery information.

Our delivery partner may make up to two delivery attempts.

If a delivery cannot be completed, the shipment may be returned to us. Please contact customer support to arrange the next steps.

Any applicable redelivery arrangements will be explained before the customer agrees to them.

7. Payment on Delivery

Cash on Delivery (COD) is available for eligible UAE orders valued at AED 300 or less, where shown at checkout.

Other available payment methods are displayed during checkout.

8. Order Changes and Cancellations

Please contact us as soon as possible to request a cancellation or delivery address change.

Changes can generally be arranged only before dispatch.

Once an order has been dispatched, requests are handled under our Returns & Refund Policy and applicable consumer rights.

9. Damaged or Incorrect Deliveries

If an order arrives damaged, defective or incorrect, contact us promptly with your order number and a description of the issue.

Photographs are helpful but not essential.

We request visible delivery damage to be reported preferably within 24 hours. This does not limit applicable consumer rights.

For further information, see our Returns & Refund Policy:

https://mintoshop.com/policies/refund-policy

10. Business and Contact Information

Legal Business Name: Minto Shop LLC

Commercial Licence: CN-9810982

VAT Number: 105230211100021

Business Address:

Al Suheel St - Al Sila' - Bayah East 2
Abu Dhabi, United Arab Emirates

Email: care@mintoshop.com

Call / WhatsApp: +971 50 949 0801

Customer Support Hours: 7:00 AM–11:30 PM, UAE time (GST / UTC+4)