Privacy policy

PRIVACY POLICY

Minto Shop LLC — United Arab Emirates
Last updated: 11 October 2026

This policy explains how Minto Shop LLC collects, uses and shares personal information through mintoshop.com and related customer-service interactions.

1. Information We Collect

When you browse, order or contact us, we may collect:

  • Your name, email address and phone number.

  • Billing and delivery addresses.

  • Order details, purchase history, return requests and support communications.

  • Payment status and transaction references.

  • Device and browsing information, including IP address, browser type, pages visited and referral source.

Payment providers process your card information. We do not store full credit or debit card details on our servers.

2. How We Use Information

We use relevant information to:

  • Process payments, fulfil orders and arrange delivery.

  • Provide tracking and order updates.

  • Respond to questions, complaints and support requests.

  • Handle returns and refunds.

  • Detect fraud and protect our services.

  • Understand website performance and improve the shopping experience.

  • Send marketing communications where permitted and with consent where required.

  • Meet applicable legal, tax and accounting obligations.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully carried out beforehand.

3. Cookies and Tracking

Our website may use cookies and similar technologies for essential functions, cart operation, preferences, analytics and advertising.

Where enabled, analytics and advertising providers may include Google Analytics and Google Ads. These services may process browsing information under their own privacy policies.

Where required, we obtain consent before using non-essential cookies. You can manage preferences through available website controls or your browser settings. Blocking certain cookies may affect website functionality.

4. Sharing Information

We may share necessary information with:

  • Shopify and other website or technology providers.

  • Payment providers for payments and refunds.

  • Courier and logistics partners for delivery and approved returns.

  • Analytics and advertising providers, subject to applicable requirements.

  • Professional advisers or authorities where necessary for legal obligations or protection of legal rights.

We limit shared information to what is relevant to the service or purpose.

We do not sell or rent your personal information.

5. International Processing

Some service providers may process or store information outside the UAE. We take steps to ensure transfers meet applicable requirements and appropriate safeguards are used.

6. Security

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Payments are processed through third-party payment systems. No online system can guarantee absolute security.

7. Retention

We keep information for as long as necessary for order fulfilment, customer support, returns, dispute resolution and applicable legal or accounting obligations.

When information is no longer required, we delete or anonymise it where appropriate.

8. Privacy Requests

Subject to applicable law and exceptions, you may request access, correction, deletion, restriction of processing, objection to processing or transfer of your personal information.

You may withdraw consent where processing depends on consent and raise a complaint with the competent authority.

Send requests to care@mintoshop.com. We may verify your identity before acting and will respond in accordance with applicable requirements.

9. Marketing Preferences

You can unsubscribe through a promotional email’s unsubscribe link or by contacting us.

Opting out of marketing does not stop essential communications about your orders, delivery, returns or support requests.

10. External Websites

External websites linked from our store have their own privacy practices. Review their policies before providing personal information.

11. Children

Our store is not intended for children under 18 to use independently. If you believe a child has provided personal information without appropriate authorisation, contact us so we can investigate.

12. Updates

We may update this policy to reflect changes in our services, data practices or applicable requirements. Updates will be published with a revised date. Additional notice or consent will be provided where required.

13. Contact Information

Business name: Minto Shop LLC
Commercial Licence: CN-9810982
VAT number: 105230211100021

Business address:
Al Suheel St - Al Sila' - Bayah East 2 - Abu Dhabi
United Arab Emirates

Email: care@mintoshop.com
Call / WhatsApp: +971 50 949 0801
Website: https://mintoshop.com
Customer support hours: 7:00 AM–11:30 PM, UAE time (GST / UTC+4)