Frequently Asked Questions

Are your products genuine?

Yes. Minto Shop offers genuine retail products sourced through legitimate commercial supply channels. Serial numbers or IMEI numbers may be recorded for verification and after-sales support.

Are your products factory sealed?

Products are supplied factory sealed where the manufacturer or supplier provides sealed retail packaging. Packaging methods vary by brand and region; some genuine products use paper seals, pull tabs or packaging without plastic wrapping.

Are prices inclusive of VAT?

Yes. Displayed prices include applicable UAE VAT unless clearly stated otherwise.

Do you deliver across the UAE?

Yes. We provide free standard delivery to all seven emirates.

How long does delivery take?

Estimated delivery is 1–2 business days after order confirmation and processing. Remote areas, public holidays, courier disruptions or additional order verification may cause delays.

How can I track my order?

Tracking information is shared by email, SMS or WhatsApp when available after dispatch. You may also contact us with your order number.

Do you offer free returns?

Yes. We provide free returns for eligible products requested within 30 days of delivery. Products must meet the conditions in our Return, Exchange & Refund Policy.

Can I return an opened or activated phone or laptop?

Opened, activated, registered or used electronics normally cannot be returned for a change of mind. If the product is defective, damaged or incorrectly supplied, contact us promptly so it can be assessed under our returns and warranty policies.

What should I do if my order arrives damaged or incorrect?

Contact us immediately, preferably within 48 hours, with the order number and clear photos or video of the parcel, label, packaging and product.

How long do refunds take?

After an eligible return is received and approved, the refund is initiated to the original payment method. Card and bank posting times normally take approximately 5–14 business days, depending on the provider.

Do products include a warranty?

Warranty varies by product, brand and regional version. The applicable manufacturer or supplier warranty will be stated on the product page, packaging or invoice. Contact us before purchase if you need confirmation.

Are you an authorized dealer for every brand?

Minto Shop LLC is an independent retailer unless an authorized relationship is expressly stated on the relevant product page. All brand names and trademarks belong to their respective owners.

Where are you located?

Minto Shop LLC is located at Deira City Centre Mall, 9th Street, Port Saeed, Deira, Dubai, United Arab Emirates.

How can I contact you?

Email care@mintoshop.com or call/WhatsApp +971 50 949 0801, Monday to Saturday from 8:00 AM to 11:00 PM UAE time.